Common Questions
What is your return policy?
If your item is faulty (e.g. it doesn’t work as described or fails to function under normal use), we’ll gladly offer a full refund, in line with your rights under the Australian Consumer Law.
To initiate a return:
- Contact us at hello@nostalgiagameshop.com.au within 14 days of receiving your item
- Provide proof of fault, such as a photo or video of the issue
- Once approved, we’ll provide a prepaid return label
- A full refund will be processed to your original payment method once we receive the item back
Note: We only accept return requests for faulty items within 14 days of delivery. This ensures that faults present on arrival can be addressed, and helps distinguish from damage caused after receipt.
When will I get my order?
Orders are dispatched within 1-3 business days, and delivery typically takes 2-8 business days depending on your location.
How much does shipping cost?
We offer flat rate shipping of $10 Australia-wide, with free shipping available once you reach the spend threshold (check the banner for current offers).
What condition is the item in?
All items are pre-owned unless explicitly stated otherwise. Item quality varies, so please refer to the condition guide for further details.
To see item condition, scroll to the top of the page to the "Quality" selector (above the "Add to Cart" button).
Product images are box scans of the cover slip(s) and do not always fully represent the condition of the actual item.
Please contact us with any questions or if you would like a more precise description/image of any products that you are interested in.
Does the item come complete in box?
Not necessarily. As all items are pre-owned unless explicitly stated otherwise, some games have missing manuals or are not in their original cases.
Please check the product page of each individual item - there are blue badges at the top of the page which describe how complete the item is.
